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Our Data Protection Statement

Information regarding the handling of your personal details when you visit our website is provided here. To make available the functions and services of our website, we need to gather personal details about you. We will clarify the data we gather about you afterwards, regarding why it is required and your rights with regard to your details. The following party is responsible for processing your personal details on this website (cf. Imprint):

pronatour GmbH
Erlebnisweg 1 , A-2100 Leobendorf
Tel.: +43 2266 81250 0

Informational use
When you use this website, in any other way (e.g. for registration or use a contact form), details are transferred to us, and we gather the requisite technical details which are automatically transferred to our server, these details include:
  • IP address
  • Date and time of the enquiry
  • Request content
  • Access status/HTTP status code
  • Browser type
  • Language and browser software system
  • Operating system
This is necessary in technical terms for us to present our website to you. We also use details to guarantee your safety and the stability of our website. The legal basis for collection is Art. 6 Para. 1 lit. f GDPR.

Use of cookies
We use cookies to facilitate and improve the use of our website. Cookies are text information that are stored on a computer when you a visit a web browser on a computer. Their purpose is to recognise a session, for instance in the event of a permanent log-in on our website or for the basket function of an online shop.

Most web browsers accept cookies automatically. Stored cookies can be deleted at any time via your web browser settings. You can also adjust the settings of your web browser so no cookies are stored. However, in some circumstances, not all of the functions of our website will be available.

Application option
You may make an application on our website and via e-mail. When you make an application, we gather and store the details that you enter in the form, or that you send to us via e-mail. We only process your details to process your application. They will not be forwarded. Legal basis for processing is Art. 6 Para. 1 lit. b GDPR. Should we not offer you a position, we will store your details for 6 months at most after the end of the application process.

Contact form
On our website you can enter personal details via a contact form. When you use the contact form, we gather and store your details that you enter in the form (e.g. surname, first name, e-mail address). Your details will not be forwarded to third parties.

Legal basis for processing is Art. 6 Para. 1 lit. a GDPR. Should your enquiry be used to prepare a conclusion of contract, Art. 6 Abs. 1 lit. b GDPR is an additional legal basis. We use details solely to process and reply to any enquiry you make.

Google Analytics
We use Google Analytics, to analyse the use of and improve our website.
Google Analytics is a web analysis service operated by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally forwarded to a Google server in the USA and stored there. In the event of the activation of IP anonymization on this website, your IP address will be truncated by Google within European Union member states and within other contracting states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information to evaluate your use of the website, to compile reports about website activities and to provide additional services linked with the use of the website and the Internet. On behalf of the website operator, Google will use this information to assess your use of the website, to compile reports about website activities and to provide additional services pertaining to the website operator. Legal basis for the processing of details with Google Analytics is Art. 6 Para. 1 lit. a GDPR. The IP address transferred from your browser in the context of Google Analytics will not be associated with other data stored by Google. You may refuse the installation of cookies by selecting the appropriate settings on your browser, we would however point out that in this case, the full functionality of this website may not be available to you. You may also prevent Google compiling details generated by the cookie and about your use of the website (incl. your IP address) by downloading and installing this browser plug-in at the following link:

We use Google Analytics with the ‘_anonymizeIp()’ extension. This truncates your IP address (IP masking). This rules out reference to specific people. Google participates in the EU-US Privacy Shield, In exceptional cases this provides an appropriate level of data protection for personal data transferred to Google in the USA. Information about Google: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001
More information about Google usage conditions:
More information about data protection by Google:

Universal Analytics
This website uses Google Analytics for cross-device analysis. Each user receives a User ID for this. In your client account, under ‘My Details’, you can deactivate cross-device analysis of your ‘personal details’ about your use.

Use of Google Fonts
Our website uses Google Fonts. This enables us to integrate specific fonts in our website. These fonts are made available by Google via servers in the USA. When our website is called up, the visitor’s web browser makes a direct connection with these servers. The visitor’s IP address is transferred to Google and stored there. Google participates in the EU-US Privacy Shield:
More information about Google: Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA
More information about data protection at Google:

Storage period
We will only process an store your details as long as this is necessary for the processing and adherence to statutory duties. When these details are no longer required for the fulfilment of a purpose, your data will be blocked or deleted. If there are legal duties for retention, we block and delete your details upon expiry of the statutory storage period.

Your rights
With regard to your personal details, you have the following legal rights:

1) Right to information
You have the right to ask for conformation as to whether we process personal details that concern you. If this is the case, you have the right to be informed about these personal details and to other information, e.g. processing purposes, recipients and the planned storage duration and criteria for determining duration.

2) Right of rectification and Completion
You have the right to request the immediate rectification of incorrect details. In consideration of the purposes of processing, you have the right to request the completion of incomplete details.

3) Right to deletion (‘Right to be forgotten’)
You have a right to deletion in so far as processing is not required. This is the case for instance when your details are no longer required for the original purpose, you have revoked your declaration of consent or your details have been wrongfully processed.

4) Right to restrict processing
You have the right to restrict processing, for instance if you are of the opinion that your personal details are incorrect.

5) Right to data portability
You have the right to receive personal data concerning you in a structured, current and machine-readable format.

6) Right of objection
You have the right, for whatever reasons that result from your specific situation, to object to the processing of specific data that concerns you.
In the case of direct advertising, you as the person affected, have the right to object to the processing of your personal details for the purposes of such advertising; this also applies to profiling, in so far as it is connected with direct advertising.

7) Right to withdraw your declaration of consent
You can withdraw your consent to the processing of your details at any time with future effect. The legality of processing carried out until this rescission will remain unaffected.

You may also raise objections at any time with a data protection authority, for instance, if you are of the opinion that data processing is not consistent with legal data protection provisions.
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